Welcome to PremiumBiotech!
FAQ
Subscribe free newsletter to get latest products and discount information.
FAQ



When you are going to make any order,Please read the following information carefully:

How long does the whole process take, from placing an order till receiving the package?

Usually it takes up to 12 hours for us to prepare your package for dispatch. 
Delivery time to USA, CANADA & ASIA takes 5-7 working days and to EUROPE 7-15 working days.


Note: This shipping time will depend on various factors such as postal service efficiency, 
customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.
Usually, 95% of all our worldwide shipments are delivered in less than 10 days while the rest of 5% will arrive in 15 days. 
This is a reflection of inconsistencies with various postal representatives, and not services provided by us.


Do I get any discount for bulk orders?
Yes,bulk price is available for bulk orders.We have many discount levels. 
Also, every other discount depends on the product type you order. Please contact us for further details. 


How do I check the status of my order?
we will provide every parcel with one tracking number,Any status changes of your order can be traced online.

Is it there a minimum order?
No minimum order for injections.Powder order has to be started from 10g.

How soon you will ship my order?
Usually, your package(s) will be prepared in up to 24 hours after your funds were picked up. 
We are shipping Mondays to Fridays.


Will you send me a tracking number for my shipment(s)? When should I receive it?
Definitely we will. All our packages have tracking numbers assigned to them so you can check the status of the delivery anytime you want. 
The tracking code will be uploaded into your account as soon as we have if from the carrier but this can take up to 48-72hours depending on the carrier used.
An email with tracking information will be sent as well. 


Do I have to sign for the package?
We always ship without signature required, but recently we've noticed that in some states depending on the local post internal rules they can ask for one. 
Even if they require for a signature, it’s a simple and common procedure, nothing to worry about.


Can I use a P.O. Box? How about an APO or FPO address?
Yes, you can use a P.O. Box. Actually, we recommend using a P.O. Box for maximum discretion. We are able to ship to APO and FPO addresses as well. 

How do I know you are legit? Do you send samples?
Yes,we can arrange sample before bulk order.but you need to pay for it.

How do you keep all my data safe?
All your private info(email, shipping addresses) will be kept confidential.

Do you resend if package seized?
Yes,one time reshipping is available for any package when it confirmed to be seized by customs,you only have to pay the shipping cost.



 

TOP